Shopify Integration Authentication Method Update
Hello, this is TracX Logis SmartShip.
Due to upcoming Shopify policy changes, sellers who integrated using the individual (custom) app registration method need to update their authentication method. Please review the details below.
Shopify Policy Changes
Introduction of API Key Expiration Policy
API Keys currently issued through individual app registration have no expiration date. However, starting January 1, 2027, an API Key expiration policy will be applied, and API Keys issued under the existing method may face restricted use after that date.
Changes to Individual App Registration Policy
Starting January 1, 2026, creating new individual apps will no longer be possible. Apps created before that date can still be used for a period of time, but support may be discontinued in the future due to this policy change. To ensure stable integration, switching to the new integration method is required.
Accordingly, sellers who created an app before January 1, 2026 and integrated it with SmartShip must update their authentication method by August 31, 2026, following the steps below.
1. Disconnect the Existing Shopify Integration
⚠️ Note: Orders already linked through your existing integration will continue to be processed normally. However, if you delete the app you created in Shopify, processing will not continue — please do NOT delete the app in Shopify.
| A. Sales Channel API Settings | https://smartship2.tracxlogis.com/channels/integration |
|---|---|
| B. Steps | Select Shopify > Disconnect Integration |
Go to Sales Channel API Settings
2. Add a New Shopify Integration
Please install the app from the Shopify App Store to set up a new integration.
Install from the Shopify App Store
Benefits of App Store Integration
By integrating through the App Store, you can retrieve all data via API — including values (such as recipient information) that were previously unavailable due to your existing Shopify plan.
📌 Deadline
The authentication method must be updated by August 31, 2026. If not updated by the deadline, your order integration may be affected.
If you have any questions, please contact our support team at any time.
Thank you.
TracX Logis SmartShip
